I'm so sorry to hear that you weren't happy with Almond Clear. Have you applied a topical alpha hydroxy acid to your skin in the past? Some people who've never applied this kind of product before experience skin purging. Purging occurs when oil and dead skin cells that had been trapped in your pores and follicles come to the surface of the skin. It may look like a bad breakout, but actually it's an important part of the skin-clearing process. This clogged debris needs to exit your pores before your skin can get clear. The process of skin purging usually takes 2-3 weeks, and after that point, your skin will be dramatically smoother and clearer.
We are always happy to answer questions and to help you problem-solve your skincare routine. Please email firstname.lastname@example.org if you have questions or want to chat.
If you are sure that what you're experiencing isn't skin purging, then you're entitled to a refund for one product. We guarantee the purchase of your first product within 60 days of purchase. Reach out to us if you'd like to get your refund going.